Data privacy

The following privacy statement applies to this website; if you call 1450, the privacy statement for telephone calls shall apply.

Information regarding cookies

The Ministry of Social Affairs takes its responsibility to protect personal data seriously. This statement explains what data is collected when you use 1450.at and for what purposes it is used. In line with the quality and transparency requirements that apply to this website, this statement covers not only personal data, but also data that does not contain clear references to persons and data with no references to persons.

The Federal Ministry of Social Affairs, Health, Care and Consumer Protection aims to offer you the best possible service. To this end, we store information about your visit in so-called cookies. Because we only store technically necessary cookies, your ability to use this website may be hindered if your browser settings are configured to generally reject the storage of cookies (for example, the preferred font size has to be reconfigured every time you visit the site).

The following statement applies to the content and services of the domain “1450.at”. In addition, it applies to all employees of the Ministry of Social Affairs who are authorised to access this domain.

Data controller:

Federal Ministry of Social Affairs, Health, Care and Consumer Protection
Stubenring 1, A-1010 Vienna
Tel.: +43 (1) 711-00 - 0
E-mail: post@sozialministerium.at

You can contact the data protection officer at corona-datenschutz@gesundheitsministerium.gv.at.

What data we process:

Generally, no sensitive data is collected for the purposes of this website. If, however, such data is provided by users on an unsolicited basis and/or unintentionally while using the provided functions, the Ministry of Social Affairs assures that it will delete this data immediately (for more information, see the section entitled “Your rights”).
The following session data is collected and processed for every visit to the website:

• IP address
• Date and time of visit
• Link accessed and access method
• Data volume transferred
• HTTP status, file size, and response time
• Referrer (web page from which the visitor comes)
• User agent (designation of the visitor’s browser)
• Style information (user settings for font size)
• Pixel tag (miniature graphic)
• Information about whether the retrieval was successful

Purposes for which your personal data is processed:

We process your data

• for controlling the application (calling up and displaying pages and services),
• for the generation of anonymised analyses (usage statistics),
• for identifying and fixing bugs, and
• for security measures (recognition of and defence against attacks on the website or the IT infrastructure of the operator)

Users’ search requests can provide the website operator with important information about the nature and scope of the need for information. This data is solely used for the analysis of the requirements with regard to the further development of the website’s content.

Legal basis for the processing of your data:

The legal basis for the processing of your personal data is our overriding legitimate interest (Art. 6 [1] lit. f General Data Protection Regulation [GDPR]), which consists of the purposes described above.

Who receives your personal data (recipients):

Only the competent system administrators of the Ministry of Social Affairs are authorised to access all of the data mentioned above.

How long data is stored for (retention period):

Data is stored for 30 days in the form of log files.

YouTube videos:

We also embed YouTube content on our website. Your IP address is sent to YouTube when you play such a video. The videos have been embedded in such a way that no data is shared until you click or enable one of these videos. Therefore, no data is transmitted without your express consent.
Please note the following with regard to YouTube:

The social media services mentioned above are headquartered or registered in the USA, so the transmission of data to the USA cannot be ruled out. The European Court of Justice has classified the USA as a country with an inadequate level of data protection. In particular, there is a risk that US authorities and intelligence agencies will access the personal data and use it for monitoring and surveillance purposes. Google LLC is self-certified under the EU-US Data Privacy Framework and is thus covered by the adequacy decision of the European Commission of 10 July 2023.

Your rights:

You have the rights defined in the GDPR and the Austrian Data Protection Act (DSG), which means that you have the right of access, rectification, erasure, restriction of processing, and the right to object.

According to Art. 77 GDPR, you have the right to lodge a complaint with the Austrian Data Protection Authority (dsb@dsb.gv.at; Barichgasse 40–42, A-1030 Vienna) if you believe that your personal data has been processed in violation of Austrian or European law.