Data privacy for telephone calls

When you call the 1450 health advice service, you generally only receive the most important information regarding data privacy to ensure that you are well informed as briefly as possible.

The obligation to provide information pursuant to Art. 13 and Art. 14 GDPR is comprehensively fulfilled here on the website.

Data controller:

Because the health advice service is operated on a decentralised basis, the data controller is the province or the health care fund of the province from which you call.

The data controller is as follows when you call…

… from Burgenland:

Province of Burgenland
Office of the Provincial Government of Burgenland
Europaplatz 1, A-7000 Eisenstadt
Tel: +43 57 600
E-mail: post.datenschutz@bgld.gv.at

Data protection officer:
KPMG Security Services GmbH
Porzellangasse 51, A-1090 Vienna
E-mail: post.datenschutzbeauftragter@bgld.gv.at

… from Carinthia:

Province of Carinthia
Mießtaler Straße 1, A-9021 Klagenfurt am Wörthersee 
Tel: +43 505361 5002
Fax: +43 505361 5000
E-mail: abt5.post@ktn.gv.at

Data protection officer:
E-mail: datenschutzbeauftragter@ktn.gv.at

… from Lower Austria: 

NÖ Gesundheits- und Sozialfonds (NÖGUS; Lower Austrian Health Care and Social Fund)
Landhausplatz 1, Building 4a, A-3109 St. Pölten
E-mail: office@noegus.at

Data protection coordinator:
Thomas Preiß
Landhausplatz 1, A-3109 St. Pölten
Tel: +43 2742 9005 12469
E-mail: dsko@noel.gv.at

… from Upper Austria:

Oö. Gesundheitsfonds (Upper Austrian Health Care Fund)
Bahnhofplatz 1, A-4021 Linz
E-mail: ges.post@ooe.gv.at

Data protection officer:
KPMG Security Services GmbH
Kudlichstraße 41, A-4020 Linz
Tel: +43 732 6938 2610
E-mail: DSBA-LandOOE@kpmg.at

… from Salzburg:

Province of Salzburg
Chiemseehof, A-5010 Salzburg
Tel: +43 662 8042 0
Fax: +43 662 8042 2160
E-mail: post@salzburg.gv.at

Data protection officer:
Tel: +43 662 8042 2031
E-mail: datenschutz@salzburg.gv.at

… from Styria:

GVG Gesundheitsversorgungs-GmbH
Mehlplatz 1, A-8010 Graz
Tel.: +43 316 813 540
E-mail: office@gvgst.at

Data protection officer:
Michael Stummvoll
Volksgartenstraße 1, A-8020 Graz
Tel: +43 316 225 010
Fax: +43 316 225 010 15
E-mail: office@brunnerstummvoll.at

… from Tyrol:

Province of Tyrol
Eduard-Wallnöfer-Platz 3, A-6020 Innsbruck
Tel: +43 512 508
E-mail: post@tirol.gv.at  

Data protection officer:
Eduard-Wallnöfer-Platz 3, A-6020 Innsbruck
Tel: +43 512 508 1870
E-mail: datenschutzbeauftragter@tirol.gv.at  

… from Vorarlberg:

Province of Vorarlberg
Römerstraße 15, A-6900 Bregenz
Tel: +43 5574 511 0
Fax: +43 5574 511 920095
E-mail: land@vorarlberg.at

Data protection officer:
Tel: +43 5574 511 20105
E-mail: dsba@vorarlberg.at

… from Vienna:

Fonds Soziales Wien (Vienna Social Fund)
Guglgasse 7–9, A-1030 Vienna
Tel: +43 5 05 379
Fax: +43 5 05 379 – 89 10 099
E-mail: kontakt@fsw.at

Data protection officer:
E-mail: datenschutz@fsw.at (solely for data privacy matters)

Purposes for which your personal data is processed:

Your data concerning health, your name, your address, your telephone number, and your social insurance number are processed for the administrative and technical further development and quality management of the services provided by the 1450 health advice service. Your call to the health advice service is recorded for quality and recordkeeping purposes. As health care and nursing professionals, the operators are obligated to maintain your confidentiality.

Sources of the data:

If you call the health advice service for yourself, your personal data is collected. However, you may not always call for yourself: It is possible that someone else will call on your behalf or that you will call on someone else’s behalf. The source from which data is collected is always the person who makes the call. No data is collected from other sources.

Legal basis for the processing of your data:

Because the data that is processed includes your data concerning health, your personal data is processed not only on the basis of Art. 6 (1) lit. a GDPR, but also on the basis of Art. 9 (2) lit. a GDPR, i.e. on the basis of your (explicit) consent. You express your explicit consent when calling the health advice service by pressing the 1 key.

You can revoke your (explicit) consent at any time without justification. After you revoke your consent, all stored data shall be deleted, but this shall not affect the legality of the processing of your personal data up until the time you revoke your consent. If you would like to revoke your (explicit) consent, please contact the responsible province or provincial health care fund.

Who receives your personal data (recipients):

For statistical purposes aimed at improving the health care system, your social insurance number as well as a sequential case ID number and a provider code – which is unique based on the province – for the purposes of identifying the sender shall be sent in an encrypted form to 

Federation of Social Insurance Institutions 
Kundmanngasse 21, A-1030 Vienna 
as a processor.